My office has an imageRUNNER ADVANCE C5550i III with the staple/punch/fold finisher Y1, the copy deck, and the large paper holder tray. A few months ago there was an update either to our Mac OS, Adobe, or Canon drivers (or some combination), but we have had a problem printing multiple copies of documents that are double sided, letter, staple. If I print two copies of a 5 page document I expect there to be two copies, 3 pieces of paper (double sided), the last sheet to be blank, and each copy to have its own staple. When I print with these settings though I get one document, the 6th page is not a blank page but the 1st page of the second copy on the back of the last page of the 1st copy, and the printer staples the entire document with 1 staple.
This wasn't a problem a few months ago but something changed. I only have this problem when I print from an Adobe product (Acrobat or InDesign). If I print from MS Word I do not have the problem.
I already contacted Adobe to troubleshoot. My settings are correct for the print job, they checked the postscript and everything was leaving Adobe correctly. They recommended I install PPD drivers instead of the standard drivers. I actually had more problems with the PPD drivers.
I am running on Mac OS X Ventura 13.4, I have the printer installed with the most current drivers, 10.19.15 for the standard drivers and 10.4 for the PPD drivers I tried.
My current work around is to print one copy at a time and it comes out just fine. However, if I am printing more than 4 copies it becomes really cumbersome to print 4 or more times with 1 copy at a time. I'd love some ideas for how to fix this problem!
