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TX-3000 Admin Password Unknown

fyrmarshal
Apprentice

Our office has an Image Pro Graph TX 3000. It requires the admin password to update firmware.  However, when I put in the serial number, it showed that the password was wrong.  No one who currently works in the office was around when this machine was purchased.  We have reached out to the retired IT manager who states he never changed it.  Is there a way to do a hard reset back to the factory settings so we can gain access?

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