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imageclass mf741 CDW

Yasgur
Apprentice

I have the above printer/scanner.  two problems. when printing, I cant get it to stop printing on both sides.  i turned off the feature in the printer and in the utilty settings. still does it. Also, I cant get the scanner to connect to my computer. went into network settings on printer, sellected my ssid, added passkey, says it is connected.  printer wirks fine although double sided pages but scanner wont connect. either through control panel on printer or through scanner utility.  Canon service is a **bleep**ing joke. they wont EVER pick up the phone

2 REPLIES 2

Hector
Product Expert
Product Expert

Hello Yasgur,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate response, you can contact support at 1-800-652-2666 but, the printer will need to be registered to a My Canon account so you can call in.

  1. What version of the Mac or Windows operating system are you using on your computer?
  2. When you try to scan from your computer, do you get any specific errors or what happens?

First of all, nobody answers that phone number.  Ever. Whoever is incharge of that department that is supposed to answer it should be fired.

Mac os 10.12.6

 

All it says is computer not connected. Printer works fine through wifi

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