imageCLASS MF753Cdw: Could Not Delete the Driver Packages

[bdjackson]

Hello,

I am trying to update the drivers to my MF753cdw.  When I try to update the drivers using the MasterSetup file from the downloads area, it tells me that I need to uninstall the existing drivers.  When I try to uninstall the existing drivers through the Programs & Features -> Canon MF730 -> Uninstall path, I eventually come to the below message.

When I go into the Settings -> Printers & Scanners, I can remove the device listed there but it makes no difference.  Even after a reboot, I still will get the above message.

I have tried downloading newer and more updated UFR II drivers and replace them that way.  That installer also says that I need to uninstall existing drivers before updating these.

I read in another forum that I needed to edit the Microsoft print to PDF port config.  Delete the port used by the Canon generic driver.  That port does not exist in my current situation.

The printer itself is complaining about needing a firmware update.   When I try to update the firmware, it never completes.  It is stuck on "downloading firmware" message for an hour.   It is connected by USB and wifi.  I have tried one or the other during these steps to make sure one or the other was not playing interference.

Any help or ideas would be appreciated.

Thanks,

BD

[bdjackson]

Hello?  Any one have any ideas?

BD

[Danny]

Thanks for joining the conversation, BD!

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[shadowsports]

Greetings,

I think my first question is why are you using a USB and wireless connection concurrently?  Only one connection method should be used.  A wireless connection is the most versatile since it allows any device connecting to the same network to use the printer.  Using multiple interfaces might be contributing to the behavior you are experiencing.  

Have you tried to use task manager to shut down programs or processes that may be in use?

Updating drivers is not usually necessary unless you're experiencing undesired performance or behavior.  

To upgrade firmware, you can use the firmware update option on the printer's LCD menu.  The printer needs to be connected to the internet so a wireless or ethernet connection should be used.  The upgrade typically takes a few minutes.  If the printer cannot connect to the upgrade server, your DNS settings may keep the printer from communicating.  Using a USB connection will not work as a manual firmware update must be performed If you use USB.