had to reinstall w10pro64 fully updated on two laptops, and cannot get the driver installer to find the printer.
static ip
even had the laptop hardwired via a netgear 8pt gig switch with only the printer.
no security sofware installed.
windows defender and firewall disabled, any any allow rules, all apps allow rules, ....
one laptop is dell, other hp.
had issues with original install, and forget what i did to get to work.
many other computers are using the printer still.
can goto printer's web interface via browser, shows up in network browser.
can manually map tcp port 9100 raw with windows default driver and prints.
talked to support and she said, sorry cannot help. no idea.
currently call in support system does not understand the word "imageclass" as a model.
original cd, newest driver from canon, run from root of drive c, ....
all installs and works fine via usb (but what good is that?)
did the UNISTAL.exe
did apps, uninstall
toner, consumables "app" talks to the printer.
scanner app, driver says no driver installed or associated.
at a total loss. search and tried any "trick" or "tip" i could find, all no good.
old it guy.... home network is: 2 WS-C3750E-48PD stacks with 20gb fiber trunk, and tplink ac1900 routers.
fresh clean install on dell of win10pro64. defender and firewall turned off. network discovery turned on. browse, and web interface work fine, installer does not see. it.
wifi or hard wire ethernet does not matter. dhcp, static does not matter. same results.
