Printer Software & Networking
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Resolved! Where, oh where, is my scanner?

I just bought a Canon MG6821 printer/scanner. Although the Best Buy salesperson assured me that it "should be easy" to set it up, I spent an hour on the phone with a Geek Squad person.  He got it set up wirelessly.  I can print from my iMac (running ...

Screen Shot 2017-01-21 at 4.25.56 PM.png

Resolved! MF8080cw can print wireless but not scan

Hello,I have a windows 8.1 with a sensys MF8080CW.Communication is wifi based.Printing works perfectly.I have installed MF Toolbox utility, it sees a mf8000 series scanner but I cannot scan anything, it gives an error "no scanner found".Can you help ...

MacOS setup.app will not run

Hello... I just bought and installed a TR4520 multi-function printer. In order to connect it wirelessly, I'm supposed to run setup.app, which I downloaded from the Canon web site. It doesn't launch on my iMac running MacOS 10.14.6. I don't get any er...

EricRFMA by Contributor
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  • 3 replies
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MX492 scanning Chromebook

I bought the MX492 to use with a Chromebook. Printing works fine with Google cloud print. Scanning does not work. I tried plugging to laptop into the printer with a USB, but that didn't help. I can scan using the Canon/SELPHY app on my android phone....

Gb1 by Apprentice
  • 22602 Views
  • 8 replies
  • 0 likes

MF644cdw system ID and PIN?

I am trying to set up the "scan to email" function. I checked the user's guide, and seems like I first need to know the network settings. But it asks my System ID and PIN. I don't recall I set one up. How can I find it, or, re-set it? 

Chromebook compatible printers

I have a Canon Pixma MG3022 printer.  Is it compatible with a Samsung Chromebook?  I haven't been able to figure out how to connect it to my Chromebook.   I do have a USB cable.  Help!  I am told that Google Cloud Print will end in Dec. 2020.   What ...

MX922 Canon IJ Scan Utility broken!

My MX922 is Wifi set up with my older iMac OS 10.11.6.  Canon IJ Scan Utility Version 1.1.1,  Canon IJ Network Tool (Driver) Version 4.7.2.  When I use the Canon IJ Scan Utility, it completes the scan and prompts me to "Exit" or continue to "Scan".  ...

Screen Shot 2020-09-12 at 12.14.00 PM.png
romil01 by Enthusiast
  • 4438 Views
  • 6 replies
  • 0 likes

My PIXMA MG 3620 isn't working..

When I first bought the printer earlier in the year, I was trying to connect it to my iPad which didn't work. Now I have a MacBook Air and I am trying to connect it to the laptop. It says to reset the printer, I need to hold down the stop button unti...

Resolved! printer not found, sometimes

My Windows 7 desktop (has ethernet to router) and a Macintosh desktop (over wifi) has /intermittant/ issues being able to see/find my Pixma TS3320 (wifi) on my home network.  Strangely, whenever this happens, my Windows 7 laptop (over wifi) does *not...

gherson by Contributor
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  • 5 replies
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Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II