We can´t configure our MAXIFY GX7010 in a macOS environment

[julio_giacon]

Good Afternoon,

My name is Julio and i work for corp locate at Brazil. Recently we change our printers from Ricoh models to Canon.
Everything was runing well, until we need to configure the scanner in a MacOS equipment. We are facing some error windows when we start to configure the model GX 7010 at the Canon Quick Utility Toolbox, like "We can´t communicate with the scanner".

We already apply lots of troubleshootings without success. We tried to talk with Reis Office (the enterprise that provide products and support about these printers) and without success again.

Could you help us?

Our printer is a GX7010 model and we are trying to test in a Macbook Air with MacOS Monterey version 12.7.6

[jrhoffman75]

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@julio_giacon wrote:

Good Afternoon,

My name is Julio and i work for SINQIA enterprise. Recently we change our printers from Ricoh models to Canon.
Everything was runing well, until we need to configure the scanner in a MacOS equipment. We are facing some error windows when we start to configure the model GX 7010 at the Canon Quick Utility Toolbox, like "We can´t communicate with the scanner".

We already apply lots of troubleshootings without success. We tried to talk with Reis Office (the enterprise that provide products and support about these printers) and without success again.

Could you help us?

Our printer is a GX7010 model and we are trying to test in a Macbook Air with MacOS Monterey version 12.7.6

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According to the technical specifications the printer is only compatible with macOS 10.14 or older.

Taht seems to be borne out by the fact that the support page states that there are no drivers for macOS 12.

You might want to contact canon Latin America for assistance.

Contact Us : Consumer & Home Office : Canon Latin America

[julio_giacon]

Thanks a lot for your answer John!

I will try to talk with Latin America Support if they have any kind of solution (like a generic driver, etc). We already tried so many things to resolve this problem, now we cannot see any way to follow and make the equipment works correctly.

Best Regards,

Julio Giacon

São Paulo, SP

[jrhoffman75]

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@julio_giacon wrote:

Thanks a lot for your answer John!

I will try to talk with Latin America Support if they have any kind of solution (like a generic driver, etc). We already tried so many things to resolve this problem, now we cannot see any way to follow and make the equipment works correctly.

Best Regards,

Julio Giacon

São Paulo, SP

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If Canon doesn’t have a solution here is a paid software product that should work.