TS8220 won’t connect to new router

[Noravent]

I’ve already searched the forum and found the error message explanation I’m receiving however the solution is not working. I get the error that looks like this:

 It doesn’t even let me put in a password it just goes right to that screen. I was on the phone with my internet provider and they determined the router is operating correctly. Does anyone have any advice. I hate to have to go buy a new printer over an error message 

thanks

[shadowsports]

Greetings,

The printer supports multiple connection options.  For Wi-Fi, only a 2.4Ghz broadcast that uses WPA/WPA2 is supported.  If your router is dual or tri-brand and using the same SSID name for all networks, try temporarily disabling the 5Ghz broadcast while connecting to the 2.4Ghz network.  

The Canon Print App is supported on iOS and Android.

Canon Support for PIXMA TS8220 | Canon U.S.A., Inc.

[Noravent]

Thank you for clarifying that. Unfortunately I am unable to change my new routers WPA3 security level which we needed to clear a Weak Security notification on our iPhone 14’s. Guess I’m screwed and of course I just put in new ink cartridges!

[Noravent]

Thanks. Its  a Gateway XB8. I can try what you suggested.

[jbn2411]

Hellow shadowsports!

Did this solve YouTube problem?

Best Regards
Jørgen

[Stephen]

YouTube problem?

[jbn2411]

Sorry,
Did this solve Connection problem?

[shadowsports]

Greetings ,

Can I please know the brand and model of your router?

Are you referring to this.

There is nothing bad with WPA2 AES encryption. TKIP Is a weaker encryption standard and also forces the router into a slower performance mode than AES.  Is WPA2 with AES an option on your router?

[Noravent]

Gateway XB8

[shadowsports · Accepted solution]

Ah, the white cube from xFinity.  Which is really a Technicolor CGM4981.  I have Comcast also, but use my own hardware.  Separate modem and router.  

They don't have a userguide on their site, I looked for it.  Just a quick connect guide.  

Overview of Xfinity Gateways - Xfinity Support

I'm quite confident WPA2 AES is available.    

If you want to find the Gateway IP for the XB8, just type >ipconfig /all from a command prompt.  Mine is 192.x...  yours might be 10.x  subnet.