Problems with scanning over a Wi-Fi network. Canon i-sensys MF421dw printer

[straus97]

The printer was reset to factory settings, connected to a Wi-Fi network and updated the firmware - it worked. We also managed to set up printing via Wi-fi, but the printer refuses to scan via Wi-Fi, I installed the MF Scan Utility program from the official canon website, but when you open it, it gives an error - “The scanner driver that supports this software is not installed. Install it and try again. Code: 9.230.0 "
What to do? Help me please.

[Tiffany · Accepted solution]

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

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