Canon IJ network scanner feature TS5320 printer not working

[MelRW1012]

I downloaded the IJ Canon network scanner utility for windows on my Windows 10 HP laptop twice. Follwed instructions on canon webpage to open the tiny/small IJ Canon network scanner EX2 icon from my desktop. I select the printer when the window pops up and hit OK button but nothing happens.

I just got this new printer about a month ago and prints fine, with WIFI set up, and make copies fine too. But I cannot scan documents on the glass plate of this printer to upload/view on my laptop.

-- Melanie W

[Patrick]

Hi MelRW1012,

Reinstalling the driver will resolve this issue.  To do this, please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon TS5300 series and left click on Remove device.  Repeat until all TS5300's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon TS5300 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

 2.  Click the Select button next to "TS5300 series MP Drivers Ver.1.02 (Windows)".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "md__-win-ts5300-1_02-ea34_2.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to scan using these steps:

 1.  Click on the Windows Start button and in the menu that appears, click on the Canon Utilities folder.

 2.  Click on the IJ Scan Utility to open that application.

 3.  Click the Document or Photo button to scan your item.

For more information regarding the IJ Scan Utility, please use this link:

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TS5300%20series/1.1/EN/SU/Top.html