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Print Studio Pro causes Photoshop Elements to freeze

jrl46
Contributor

Mac Big Sur 11.6

I've installed the latest version of Canon Print Studio Pro to use with Photoshop Elements 2021. When I select Automation Tools under the "File" tab, Canon Print Studio Pro is an option. When I select it PSE completely freezes. The only way out is a Force Quit. Any help will be appreciated.

Thanks

 

1 ACCEPTED SOLUTION

Hector
Product Expert
Product Expert

Hello Jrl46,

 

If you're still experiencing this issue, we recommend updating your Mac OS version to 11.6.1 and see if that resolves the issue. In our testing this seems to resolve the issue. Please let us know if you continue to have the problem or need assistance with anything else.

View solution in original post

12 REPLIES 12

Sweet. Thanks very much!

Kiw5210
Contributor

Mac OS 10.14.6, will upgrade to Monterey (OS 12). Currently Print Studio Pro (PSP) is version 2.2.3 as a plugin to LR Classic 10.4. Does a simple install of version 2.2.5 automatically update/replace version 2.2.3, or should version 2.2.3  be uninstalled first? Currently I cannot update to the latest of LR Classic and PS, hence the need to upgrade the OS to Monterey.  

bradrlaw
Apprentice

I am having this exact same issue with Adobe Photoshop Elements 2023 and MacOS 12.7.4 running on a late 2015 27" intel imac.  Have tried both ver 2.2.5 and 2.2.8 that are shown on support page for my pro-100.

Have completely removed PSP and reinstalled the plugin multiple times, but everytime i try to start it the UI freezes for elements and have to force quit it.

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