PIXMA G620 color mismatch

[tvshootr]

I have a PIXMA G 620 printer.  It prints normally anything that has a good mix of colors in the image.  When there is a dominant blue, the prints come out magenta red, when there is a dominant green, there is a yellow cast.  Is this a color management issue or a driver issue?  Any ideas on a correction?  The images are processed in Adobe Express Photos or Photoshop Elements 2021.

[Patrick]

Hi tvshootr,

When the colors of an image are not printed as expected, it is recommended that the Maintenance Procedure linked below is followed to resolve this issue:

G620 > Maintenance > If Printing Is Incorrect > Maintenance Procedure

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[shadowsports]

Greetings,

Might your printouts look similar to this?

If so double color management is likely the cause.  If not you may want to perform a nozzle check pattern to ensure correct ink delivery.

[tvshootr]

How do I rectify the double color management issue?

[shadowsports]

After re-reading your post, I noticed you mentioned the problem you are having is not consistent.  Double color management occurs when both the application you are printing from and the printer driver are trying to control the color profile the printer is using to interpret color.  To correct, you have to allow one or the other to control the color profile being used.  The application you are printing from, or the printer driver.  

It would worth following Patrick's recommendation above.  I would also perform a nozzle test pattern.  

You can also contact Canon Support as he mentioned.  I'm sure they'd be happy to help.