04-21-2022 10:49 AM
I am having problems starting Print Studio Pro (PSP) as a plug-in to Adobe Lightroom Classic (ALC). I can download and install PSP without any problems or errors being displayed and I can install it as a plug-in to ALC without any errors. However, when I try to launch PSP from ALC I get the following error: "Windows cannot find 'C:\Program Files\Canon\Print Studio Pro\CNPSPPILR.lrdevplugin\CNPSPOPN.exe'. Make sure you typed the name correctly, and then try again."
I tried unplugging PSP from ALC, uninstalling PSP, redownloading PSP (in one case I downloaded it from the alternate Hong Kong site), installing PSP, and plugging in PSP to ALC several times without success. I even restarted windows after installing PSP in one case. It didn't help.
I did check to see if PSP was installed at the location mentioned in the error dialog and it was; however, the CNPSPOPN.exe executable file was not in the CNPSPPILR.lrdevplugin subdirectory. It was in the next directory up: C:\Program Files\Canon\Print Studio Pro.
My system particulars:
Lightroom Classic: 11.3 Release/Camera Raw 14.3/Build 202204051513-7a25c809
Print Studio Pro: 2.2.3
Windows 11: 21H2 (OS Build 22000.613)
Anyone with pointers on resolving my problem would be greatly appreciated.
07-22-2022 08:38 PM
John,
Thanks again for the great feedback. The problem is resolved!
This morning, a Canon support rep and I discussed the situation. He noticed that I had V1.0 installed (mP2L-mac-1_0_0-ea10_3.dmg). He found the latest 1.3 version (mP2L-mac-1_3_0-ea10_3.dmg). After installing V1.3, it worked perfectly! Problem solved... Sort of.
The Mac file downloaded from the PPL US software website (https://www.usa.canon.com/internet/portal/us/home/explore/ppl-software) is V1.0!!! I'm notifying them in a few minutes. There may be other locations to download the latest PPL software, but the only one I could find is https://hk.canon/en/support/0200577528.
But wait, there is more fun! The version of the Media Creation Tool that I downloaded from the Canon USA website was V7.03 (MCT-MacX-703.dmg). However, the latest version appears to be V7.1 (MCT-MacX-710.dmg). I just downloaded this from the Canon Canada website (https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1013779/~/imageprograf-media-configura...).
If you are using Canon software, I strongly urge you to check the version and then Google it to see if there is a newer version!
Best regards,
Dan.
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