cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma MG2922 driver installation issue

mvhetes
Contributor

I'm having an issue just getting the driver I downloaded from Canon to install. My PC is using Vista Home edition (32 bit). The package (win-mg2900-1_1-ucd, that was labeled "Recommended package" on the driver page when I downloaded it) proceded to unpack using WinZip but then stopped, giving me the following error message:

"Failed to acquire information on the driver and software. Check the network connection and try again."

with an "OK" button. Repeated attempts gave me the same result. I tried turning off certain options during the "unpacking" but could not. Am I missing something here?

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

Please click HERE to open the support page for your printer and try downloading/installing the mp68-win-mg2900-1_01-ejs.exe driver file. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Please click HERE to open the support page for your printer and try downloading/installing the mp68-win-mg2900-1_01-ejs.exe driver file. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Printer now works, but scanner doesn't. even though the scanner starts to perform, after a few seconds an error code (2,156,50) appears with a message telling me that the USB cord isn't connected or the scanner is off. Somewhere else I read where the firewall might be an issue, so I turned that off. Still no go. Any ideas?

Avatar
click here to view the press release
Announcements