MF8280cw connection issues

[bswaff]

We just purchased a MF8280cw. I have been trying to configure it to connect to our Wi-Fi which incidentally has multiple devices already connected. I am unable to get past the connecting message. I have double checked and reentered the SSID numerous times. Any thoughts or suggestions would be greatly appreciated. Thanks in advance.

[Sonya1]

Hello sainmym,

I suggest you update your MF8280Cw's firmware to resolve the issue that prevents Google Cloud Print from being used.  You can download and install firmware update for your printer by following the steps below.

 1.  Click HERE to go to the Drivers & Downloads page for the MF8280Cw.

 2.  The Drivers & Downloads page will open for the selected model.

 Note: This page automatically detects your computer's operating system so that only the compatible drivers and software will be available for download.

 3.  Click on Firmware to view the listings.

 4.  Click on the SELECT button next to the file name of the firmware you wish to download.

 5.  After clicking on the SELECT button next to the file name, check the "I have read and agree to the terms of the Disclaimer and wish to continue with the download." check box.

 6.  Click on the DOWNLOAD button to save the file to your computer.

 7.  Once the download is complete, double-click the file from its download location to decompress them.  A new folder will be created in the same folder.  The new folder will have the same name as the compressed file.

 8.  Open the decompressed PDF file.  Follow this PDF instruction to start the firmware update.

Also, here's a list of the network ports that should be opened to use your MF8280Cw:

LPD 515
 
RAW 9100
 
WSD Multicast Discovery 3702
 
HTTP 80
 
Multicast Discovery 427
 
POP3 110
 
SMTP 25
 
FTP 21
 
SNMP 161

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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[sainmym]

Thanks for quick response.

From the menu of printer, i click update firmware and it did all the things directly.

I also checked if there is any new firmware. 

I hope this was the correct step.

Please note that still i am facing the same issue with clound.

As i have made so many changes in settings, can you please advise me if i can reset the printer settings to defualt / factory.

[sainmym]

My printer is totally useless now.

It is even not printing, not scanning.

It is just working as copier.

I did firmware update directly from the printer.

Can you advise the procedure to reset.

[Sonya1]

Hello sainmym,

I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance.  I understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.