MF Toolbox doesn't work on Windows 10

[mj1856]

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

I can no longer scan using the MF Toolbox utility.   I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine.  After the upgrade, I get "Cannot communicate with the scanner" error dialog:

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog.

I've also tried various other things without success:

- Connecting via USB instead of Network.  It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error.

- Trying the built-in Windows Scan app instead of MF Toolbox.  It uses the WIA driver.  It barely starts to scan, then immediately cancels.

Please Canon - forward this to your engineers and provide a fix asap.  I cannot use my scanner on Windows 10.

(I can use the printer functionality just fine.)

[apriljoy70538]

This worked great for me also Piers-A..thank you

[Piers_A]

That's good to know thanks.  Easier than buying a new printer!

[dcp]

Since installing Windows 10, MF Toolbox for my Imageclass4570dw doesn't work. I'm able to print, but scanner doesn't work. Driverdetective wasn't able to help. My computer savy son-in-law was able to scan a document in .jpg after spending about an hour trying different approaches (but PDF scan option didn't exist). Now, I can't scan anything (again).

Canon, please get this fixed.

[aholic]

I tried Kudos but didn't work so here's a reply

Everything I did 

I swear the fix is hit right on the head by you (Piers_A)

I thank you

For some reason Windows 10 WIA service default setting is to log onto scanner...

When I swtiched it too 

Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

It worked like a charm

Thank you for saving more aggravation but you found the culprit

Thank you

[Piers_A]

Thanks aholic.  I hope the original solution provider, Captret, is following this!

[aholic]

Don't know but if I were Cannon administartor I would move this to number1 spot...

All the others including mine are useless if these setting aren't correct hopefully everyone reads this one first...

A big thank you to Piers_A

[chupacabra]

I again went through all of the motions (and emotions) but to no avail.  The toolbox will not install on my windows 10 pro.

Spoiler

My printer/scanner is a D420.  Maybe the work around works on some scanners and not others??  Seems like Canon needs to get on the ball.

[williamiain]

Thanks - this worked for me and was really quick to do - no re-installation necessary and I've now got scanning from the autosheet feeder too.

[pauluscanon]

Thanks for this, it worked for me too. I have an mf4370dn

[bobdan]

MF6580PL. Thanks Piers_A (19Aug2015)This worked for me.

Failure to scan - or, more bizarrely, taking up to 5 minutes to start scanning - started for me In Win7 but became impossible in Win10.

I noticed that scanning worked if the printer was turned on before booting the PC, but not if turning on the printer when the PC had booted.

I had noticed that I got strange WIA errors on booting. They have now gone too.

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Postscript: the problems came back. Grr.