IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

[sewestfall]

After upgrading the macOS operating system on my MacBook Pro to version Ventura 13.0, Canon IJ Scan Utility Lite is no longer able to communicate with my G7020 All-in-One printer.  I can still print to the G7020 just fine.  Moreover, the macOS operating system's own built-in scanning software is able to communicate with the G7020 and scan documents!  But Canon's own scanning software cannot.

I noticed in the "Camera Software" area of this community message board system that several people have posted similar messages indicating that their Canon EOS Utility software is no longer able to connect to their Canon cameras after they upgraded their macOS operating system to version Ventura 13.0.

It seems reasonable to conclude that multiple Canon application programs do not work in the new Apple macOS Ventura 13.0 release.

Can Canon issue software updates soon for these?

[sewestfall]

It's been over a year since this problem was first reported, after Apple rolled out its Ventura version 13 release of MacOS.  Apple is now on Sonoma 14.1.1, and the problem is not fixed.  I guess the question for the moderator is:  Has Canon abandoned Canon IJ Scan Utility Lite on Apple computers?  Is it no longer supported?  It is not reasonable to expect us to refrain from upgrading our operating systems to stay current on security and other changes.  Do we need to find another printer/scanner manufacturer who still supports their product on Apple system?

[ArthurJ]

Hi,

Canon has a support team who would be happy to assist you with trying to resolve this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[natefg7020]

Hi Everyone,

It seems we have a resolution!  I updated Scan Utility Lite to the latest version (4.1.1 MAC) from this page: https://www.usa.canon.com/support/p/pixma-g7020. It shows a new version dated 10.05.23

Once that was installed, I opened the new app, which looks different but is now able to find my PIXMA G7020!

I then went to Settings and created a Custom Scan in which source type is set to ADF Manual Duplex. Set any other options according to your needs.

I tested it and it works perfectly. After the first pass through a window pops up instructing you to feed them through again starting with the back side of last page (don't re-organize the order, just turn over and feed it through again). The file saved at the end has all the pages in their correct order (front and back sides).

It was frustrating that it took Canon a year to fix this, but seems like it is finally solved.

P.S.: In case it matters, this worked on both my MacBook Air M2 and my wife's MacBook Air M1 (both running OS Sonoma 14.1.1)