Showing results for 
Show  only  | Search instead for 
Did you mean: 

IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0


After upgrading the macOS operating system on my MacBook Pro to version Ventura 13.0, Canon IJ Scan Utility Lite is no longer able to communicate with my G7020 All-in-One printer.  I can still print to the G7020 just fine.  Moreover, the macOS operating system's own built-in scanning software is able to communicate with the G7020 and scan documents!  But Canon's own scanning software cannot.

I noticed in the "Camera Software" area of this community message board system that several people have posted similar messages indicating that their Canon EOS Utility software is no longer able to connect to their Canon cameras after they upgraded their macOS operating system to version Ventura 13.0.

It seems reasonable to conclude that multiple Canon application programs do not work in the new Apple macOS Ventura 13.0 release.

Can Canon issue software updates soon for these?



I should add that I did download the latest version of Canon IJ Scan Utility Lite (4.0.0a) to make sure that the software's own version was not an issue.  It has the same prob.e with Ventura 13.0, and with the Ventura 13.0.1 minor update released today.

Hi Sewestfall! Thanks for posting in the Canon Community Forum. I see that the IJ Scan Utility Lite is not communicating with your PIXMA G7020.


If your printer is connected to your wireless network, I recommend disabling the IPv6 setting. Please follow the instructions in the following article:


Should the problem persist, please print out the network information. You can follow the steps in the following section of the online manual:


Please write back if you continue to have trouble. In your reply, please provide answers to the following questions regarding the network information that you printed:

  • What is the Signal Strength in line 3-2-1?
  • What is the Link Quality in line 3-2-2?
  • What do you see to the right of TCP/IPv6 in line 3-2-15?


I hope this information helps. Thanks for choosing Canon.

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.