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Cant connect Canon Printer TS6420 to WIFI

lopezj6
Apprentice

Hi everyone, I need help please.

I recently moved to a new apartment complex and I have been trying to set up my printer since being here. I cannot seem to connect it and I am having a hard time.

When I load up the Installer app, it is unable to find the printer using the network settings. I live in an apartment complex that has one network, however multiple network names. Im assuming this is the issue, that there any many networks with the same name. But I don't know how to connect it. I also am having trouble using the app under the same network. 

Does anyone have nay tips for how I can solve this?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi lopezj6,

Please use the PIXMA TS6420's manual connection method.  To perform this, please follow the steps in this article:

https://support.usa.canon.com/kb/index?page=content&id=ART179378

 

 

 

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