cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot install scanner drivers for Image Class D570

rexlegorreta
Apprentice

Hi there,

I've been struggling to install the scan drivers on windows for my canon printer black and white D570,

I have downloaded this drivers for windows 10

D570MFDriverV560WPusEN.exe

 

My problem is that during installation (over the network) when I get asked to select a device my printer won't show and if I search my printer using ip address I get this:

error canon.png

 

Things I did and made sure to do right:

- have both printer and laptop connected to same network

- run installer as admin

 

but that didn't work, so I tried the following workarounds:

- turn off firewall

- turn off windows defender (I don't have another antivirus)

- use another laptop

- try installing drivers using usb cable

 

but that didn't work either so I don't know what else I can do for installing the drivers :c

 

Notes:

I'm able to print using laptops, phone and macbook, I don't have a problem for adding my printer in any device

I'm also able to scan using macbook's AirPrint

 

My problem seems to be limited to install the scan drivers in windows.

 

Thank you,

Ricardo

1 ACCEPTED SOLUTION

rexlegorreta
Apprentice

Afree getting in touch with support they told me to download drivers from here and these worked fine;

https://gdlp01.c-wss.com/gds/5/0100011015/01/MF242dwMFDriverV710W64usEN.exe

View solution in original post

3 REPLIES 3

Hector
Product Expert
Product Expert

Hello Rexlegoretta,

If the only issue is that the scanner is not being detected through the setup, it will usually mean that something is blocking the driver install or the scanner connection. The connection should be fine if you are able to scan via airprint. In this situation, I would suggest contacting support at 1-800-652-2666. They can check what is blocking the install or what is causing the communication issue.

 

sirdonz
Apprentice

I too have the same issue (can't find device using both default and by Search by IP) My printer is MF644CDw and using windows 10 pro 21H1. using latest driver on website: MF642CMFDriverV6403WP.exe . Also tried Admin user and verified Printer webpage is up and can see and verify all settings.   Installing microsoft ipp driver works but don't have all the settings such as duplex.  But I want MF Scan Utility back.  Please assist.

rexlegorreta
Apprentice

Afree getting in touch with support they told me to download drivers from here and these worked fine;

https://gdlp01.c-wss.com/gds/5/0100011015/01/MF242dwMFDriverV710W64usEN.exe

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!