cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot display the scan result in My Image Garden issue

sgb
Apprentice

I have a Canon MX 922 running on a Macbook with Catalina.  I continually get this message after a scan:

 

Cannot display the scan result in My Image Garden because you do not have permission to access the folder in which the scan result is saved. Scan again with My Image Garden.

 

I have updated all drivers and confirmed that I have read/write access to this folder.  Any suggestions on how to fix?

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi sgb,

 

Please create a new folder on your Desktop called "Scans".  In My Image Garden, please click on the My Image Garden menu and then Preferences.

 

In Preferences, in the General tab, please add that new Scan folder to the Accessible Folders list.

 

Next, click on the Advanced Settings tab.  Change both locations to that same folder.

 

Once changed, please attempt to scan.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

EV
Apprentice

This did not work for me. I have received the same message on my Canon MX922 in the scan program.

NDboots
Contributor

I'm scanning off a Canon printer using Image Garden, Windows 10, and yeah for sure, makes one angry when you can't save a file where you want on your own computer.  BUT....I found out via Trial and error....for my scanned images and scan to PDFs...this works for me to save them to where I can find them.  I open Windows Explorer, make a folder where I want to put my files, open that folder.  Then I grab my scan with the mouse from the Image Garden, and just drag it over to my new folder in Windows Explorer, and there is my file, easy to find!  I hope that works for you too!

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!