cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MB2720 changed from network to USB, cannot scan from panel

caschryver
Apprentice

I just removed the device from the network.  Plugged in a USB cable.  PC can print just fine.  However, I cannot scan.  Attempting to scan from the panel yields nothing, no messages at all.  The IJ Scan Utility will only show the old network device.  How do I tell the device and/or the software that the connection has changed?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend unplugging the usb cord from the computer and then remove the printer/scanner driver from your computer. Once that is done, reinstall the Canon printer/scanner driver from the Canon website and select usb during the driver install. During the install, you will be asked to connect the printer usb cord and the install will complete. 

Once that is done, open IJ Scan Utility and it should now show you printer as MB2700 series without network attached to it. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.