Cannot Connect PIXMA TS5120 to Wi-Fi

[FrankLau]

In recently change my WiFi router and I no longer able to connect to my TS5120 printer to the WiFi network. When I tried to set up WiFi connection in the printer again with my Windows10 PC and iPhone, I kept getting the support code 3441. Could anyone please give me some advice?

[JayC1]

Hi! Thanks for posting in the Canon Community Forum. I see that you need help connecting your PIXMA TS5120 to a new network after you installed a new router.

The 3441 error that you are getting indicates that the Easy-Wireless Connect setup did not work. For that reason, I recommend using the Manual Connect setup method. You’ll find instructions in the following website:

https://support.usa.canon.com/kb/index?page=content&id=ART169803

I hope this information helps. Thanks again.

[Yodersmom]

I have the same problem and nothing would fix. I am changing printers and be sure, it won’t be Canon. I spent 2 days trying to resolve and Canon was impossible to get to someone in customer support. 

[Most_Lee_Me]

Did some research and got ahold of a Canon help desk person (Shout out Buzz) he said the issue was likely from WIFI with WPA 3 security protocol that these older printers cannot connect to. He recommended calling your internet provider and changing to WPA 2 protocol.