Cannot Connect PIXMA TS5120 to Wi-Fi

[FrankLau]

In recently change my WiFi router and I no longer able to connect to my TS5120 printer to the WiFi network. When I tried to set up WiFi connection in the printer again with my Windows10 PC and iPhone, I kept getting the support code 3441. Could anyone please give me some advice?

[JayC1]

Hi! Thanks for posting in the Canon Community Forum. I see that you need help connecting your PIXMA TS5120 to a new network after you installed a new router.

The 3441 error that you are getting indicates that the Easy-Wireless Connect setup did not work. For that reason, I recommend using the Manual Connect setup method. You’ll find instructions in the following website:

https://support.usa.canon.com/kb/index?page=content&id=ART169803

I hope this information helps. Thanks again.

[Yodersmom]

I have the same problem and nothing would fix. I am changing printers and be sure, it won’t be Canon. I spent 2 days trying to resolve and Canon was impossible to get to someone in customer support. 

[Most_Lee_Me]

Did some research and got ahold of a Canon help desk person (Shout out Buzz) he said the issue was likely from WIFI with WPA 3 security protocol that these older printers cannot connect to. He recommended calling your internet provider and changing to WPA 2 protocol. 

[jehinc99]

Did Canon indicate if there was an update to the printer to support the new Wi-Fi protocols?

[Stephen]

Hello.

Thanks for your question! WPA3 is only supported on WiFi 6, which requires hardware that this unit doesn't have. This printer is fully compatible with WPA2 and AirPrint.

[jehinc99]

Nothing like building something incapable of upgrade. Guess that's why they call them disposable. It's a shame that we are forced to buy new simply because you can't keep up with technology.

[Stephen]

Hi.

This printer was released in 2017 (almost 8 years ago). The WiFi radio inside can't see WiFi 6.

WiFi 6 hit the market in 2019 and utilizes a different hardware radio for WiFi. 

You can only connect to a WiFi 6 network with gear designed for WiFi 6 (newer than 2019). If your current upgraded network setup requires an upgraded printer, our Canon Upgrade Program specialists can help you find a compatible printer with your new network. They're at 866-443-8002, weekdays from 9 a.m. to 6 p.m. (ET).