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Can't scan after migration to new Mac

JoeM99
New Contributor

Migrated from Macbook Pro to Macbook Air using Migration Assistant. On new Mac, try to use IJ Scan Utility Lite to scan. Get this error message, with no indication which folder or what to do about it:  

You do not have the required privileges to access the specified folder.

 

Code:9,244,3

1 ACCEPTED SOLUTION

Hi JoeM99,

Please try these steps:

1.  Right click your desktop and create a new folder called "Scans".

2.  Open the IJ Scan Utility.

3.  Click the Settings button in the lower right.

4.   Click Document Scan on the left side.

5.  On the right side, in the Save Settings section, choose the "Scans" folder that you created on the desktop from the Save In drop down box.

6.  Click on Photo Scan on the left side.

7.  On the right side, in the Save Settings section, choose the "Scans" folder that you created on the desktop from the Save In drop down box..

8.  Click OK.

Attempt to scan using either the Document or Photo button on the IJ Scan Utility.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

6 REPLIES 6

Tiffany
Moderator
Moderator

Hello!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thank you!

JoeM99
New Contributor

Sorry. I should have known that. Canon PIXMA TR4720.

Go into System Preferences->Privacy & Security and see if folder or disk access are showing you something you need to authorize.

Security & Privacy 2022-01-11 08-50-37.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

JoeM99
New Contributor

Thanks for the advice. Didn't see anything that looked related to the IJ Scan Utility or to Canon at all on the Files and Folders list. I added the utility to the Full Disk Access list, but no help. Even uninstalled the utility, and downloaded and reinstalled it. No change.

Hi JoeM99,

Please try these steps:

1.  Right click your desktop and create a new folder called "Scans".

2.  Open the IJ Scan Utility.

3.  Click the Settings button in the lower right.

4.   Click Document Scan on the left side.

5.  On the right side, in the Save Settings section, choose the "Scans" folder that you created on the desktop from the Save In drop down box.

6.  Click on Photo Scan on the left side.

7.  On the right side, in the Save Settings section, choose the "Scans" folder that you created on the desktop from the Save In drop down box..

8.  Click OK.

Attempt to scan using either the Document or Photo button on the IJ Scan Utility.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

JoeM99
New Contributor

Wow! That did the trick. Now sure why, but thanks a million.