The Canon software does not recognize the printer. I know that I don't need a new cable because I go through this every time I buy a new Canon Pixma 2522 printer. There is a trick which I have somewhere on one of my multiple USB drives. Last time, I called support and they told me what the trick is. I hear the ding. My cable is fine and my OS recognizes the printer but the Canon software doesn't.
I tried the disk then downloaded the software. Neither worked. Another pain in the patootie from Canon. It doesn't even list the file names. It only tells you what the file is. So, if you download all of them at once, you have no idea which is which. I always have to make a list then write down what each one is so that I can install them correctly.
It's a great printer whenever it finally installs. It is just the installation issue that always holds me up and, of course, Canon, with their wealth of products can't be bothered having customer support except M-F. How convenient. They sell billions of dollars of products each year (over $4 billion according to Yahoo Finance) but could care less whether customers hate their apps and can't use the printers that they bought from them because the software has a bug. I'm a software geek and a former database administrator but I can't make it work unless I wait until Monday or start searching for my directions. It's just a simple thing that I can't remember. When I find out what it is, I will let everyone know.
Techy types, don't tell me that it is my cable (which is securely connected) or the wrong software. Tell me what to do when both are fine but it still doesn't work. That's the only answer I am interested in.
