08-13-2019 02:29 PM
I realize this seems like a trivial question, but I'm just trying to keep things organized and not break this new printer. I just printed some CD/DVDs following the manual and printer screen instructions. That worked fine. But at the end of the process, the printer ejects the CD/DVD tray that was originally in its slot when I received the printer. I assumed that I should simply slide it back in the slot now that I'm done. However, the printer doesn't seem to want to accept it and I don't want to break anything by jamming it back in. I've tried it with the power both on and off with no success. I've checked the user maniual and done web searches for guidance - also, no success.
Any ideas? Thanks,
08-13-2019 02:38 PM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
08-13-2019 06:00 PM