07-21-2017 12:14 AM - edited 07-21-2017 12:16 AM
Ramona, thanks,your instructions worked and were easy to follow.
01-25-2018 09:01 PM
03-13-2018 07:24 AM - edited 03-13-2018 07:26 AM
led me to update firmware on my MG5765
04-16-2018 10:42 PM
I was able to follow the clear instructions, but it failed to download the update. I got the message: "Failed to Update, See Manual".
Then the next screen says: "Support Code B204". "An error has ocurred. The printer needs repair. Turn the device off and unplug the power cord from the power supply. Then see the manual and contact the service center."
The manual just says that error code B204 means take it in for repair. Is there anything I can do at home? Is it even worth repairing or just buy a new printer?
05-02-2018 04:39 PM
To access the Setup menu, swipe the touch screen from left to right. The Setup icon will appear, and you can continue with the firmware update.
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