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Occasional Contributor
Posts: 6
Registered: ‎09-05-2018

TS9120 printer connected to network but printing says it's offline

This TS9120 printer is the worst one I've ever had.  It connects to my wireless network, but the only time that the computer sees the printer is right after I restart the printer.  Pressing the power button to "wake up" a sleeping printer doesn't work.  The display is shown, but the printer is still detected as offline until I turn it off and then back on again.  Scanning is often intermittent as well for the same reason.  And don't tell me it's the computer, because I never had this problem with my old MX892, which ran like a dream for eight years.

Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: TS9120 printer connected to network but printing says it's offline

Hi Hackwriter,

 

The printer has no way of disconnecting itself from the wireless network, so let's check the printer's connection to the network.  The network details can be printed using the instructions HERE

 

Much of the information will not be relevant, but the important things to look at are:

  1. Is the connection active or inactive?

  2. Does the SSID (network name) match the one the computer uses?

  3. What is the signal strength?

  4. What is the IPv4 IP address?

I look forward to your reply. 

.

Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

Same issue here. Here are the details you requested:

 

Connection: Active

SSID: Matches computer network

Signal: 100 %

IPv4: 192.168.0.11

Product Expert
Posts: 818
Registered: ‎11-19-2018

Re: TS9120 printer connected to network but printing says it's offline

Hi Schkev,

 

Everything looks great with your printers connection to your network. I recommend trying to see if you can access the printers remote user interface.

 

Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's remote interface?

 

We look forward to your reply.

Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

Not sure if I understand. I put 192.168.0.11 into chrome address bar and it says "This site can't be reached. 192.168.0.11 took too long to respond."
Product Expert
Posts: 818
Registered: ‎11-19-2018

Re: TS9120 printer connected to network but printing says it's offline

Hi Schkev,

 

Since the remote user interface did not load, it looks like the computer is not communicating with the printer. This is normally caused by a firewall or security setting on the computer.

 

If you have a smartphone or tablet, please download our free Canon Print Inkjet/Selphy app. Once the app is installed, please open it and select register printer to see if the app can connect with the printer.

 

If you are able to connect the printer with the app and print, that means there is either a security or firewall setting on the computer that is blocking communication to the printer and I would recommend contacting Apple or Microsoft( depending on your operating system) to have them troubleshoot the cause of the block.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

Occasional Contributor
Posts: 6
Registered: ‎09-05-2018

Re: TS9120 printer connected to network but printing says it's offline

Connection is active.

Network name matches computer

Signal strength -- now this is where I run into issues.  The printer is right next to the computer, but the computer has no network problems.  The printer shows 60% signal strength.

The IPv4 IP address is 192.168.0.8

 

If the signal strength is the problem, then this is a weakness in the printer, because my old printer was a PIXMA as well, from 8 years ago, and it had NO signal strength problems in the exact same location.

 

Also...the printer shows grayed out in the control panel if the computer or display goes to sleep.  If I turn the printer on, it remains gray until I reboot the computer.

Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

Downloaded the IJ Network Device Setup Utility and Followed the directions there. It helped me make the changes I needed to get the laptop to print... for now. Still not certain that it's a permanent fix as I feel like this is a recurring problem some how. Had the same issues on the HP printer I ditched because I had to turnit off and back on everytime I needed to print. If I continue to have success in future print jobs I will update.

Occasional Contributor
Posts: 6
Registered: ‎09-05-2018

Re: TS9120 printer connected to network but printing says it's offline

Schkev:  I can run the device setup utility in "diagnose/repair" mode to get it to print, but it is exactly as you said -- it is not a permanent fix.  And I'm not buying that the printer is too far from the cable modem (hey, that's what Spectrum calls it), because my old PIXMA ip3000 never had a problem and it was in the exact same place as this one.  I think this printer model just has some kind of design flaw or crappy network card.

Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

As I suspected, after just 2 days, for some reason the printer is offline again. Again the IJ Utility is asking me to go to the manual connect mode to set up the printer. This sure is not what I was hoping for when I bought a "wireless" printer. Sure it's wireless as long as you take a few minutes to connect it up every time. Might as well plug in the USB cable to print. Takes much less time, but NOT what I was hoping for. Will try the method recommended here.

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