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New Contributor
Posts: 1
Registered: ‎12-26-2015

My Image Garden does not enable scanner

I just installed Ny Image Garden.  The printer is functional (MG6220), but the scanner is greyed out - not enabled.

Canon Navigator and my other photo editor recognize and use the scanner.

I have installed both the network and USB drivers to no avail.

Any suggestions?

 

Moderator
Posts: 857
Registered: ‎10-12-2012

Re: My Image Garden does not enable scanner

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 2
Registered: ‎03-22-2016

Re: My Image Garden does not enable scanner

I am having the same problem. I was able to scan fine when I had Vista, but since upgrading to Windows 10 and installing image garde I am not able to scan as the scan icon is grayed out, and pressing the scan button on my printer does nothing. HELP!

Moderator
Posts: 1,418
Registered: ‎07-08-2013

Re: My Image Garden does not enable scanner

Hi, laconcha!

In order to get a clearer picture of your setup, we'll need to know which Canon printer model you're using, and which operating system (Windows or Mac OS X, and which version thereof) is running on your computer.

If this is an urgent matter, our award-winning all-American tech support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks for choosing Canon!

Occasional Contributor
Posts: 5
Registered: ‎03-22-2016

Re: My Image Garden does not enable scanner

When I called and asked for help with My Image Garden they told me to go to the driver's page and use another software. -_-

New Contributor
Posts: 2
Registered: ‎03-22-2016

Re: My Image Garden does not enable scanner

My printer is PIXMA MP 240. The operating system is  Windows 10 Pro, 32 bit. I called customer service and they told me that Canon has no compatible drivers for this prijnter for Windows 10, so there is nothing they can do and that I should download another program. HELP, this is unacceptable from Canon. They should release a driver IMMEDIATELY.

Occasional Contributor
Posts: 5
Registered: ‎03-22-2016

Re: My Image Garden does not enable scanner

I totally understand. They are probably phasing out that software.
I downloaded the Easy-PhotoPrint EX  and that maybe  works? Did you go to the drivers for your printer to see if they had other software available that is compatible?

New Contributor
Posts: 1
Registered: ‎05-01-2016

Re: My Image Garden does not enable scanner

I have an MG5350 linked by wifi to my home network on a fixed IP address.  I have just upgraded to my trusty Dell Inspiron 640m to Windows 10 Pro 64-bit from Win 7 32-bit and today I installed My Image Garden, expecting to get control of the scanning functions available before the Windows upgrade.  Sadly, the 'Scan' icon on the Guide Menu is greyed out.

 

However Canon MP Navigator works a treat but it would have been neater to have access through the My Image Garden interface ?

New Contributor
Posts: 1
Registered: ‎08-04-2016

Re: My Image Garden does not enable scanner

Hi mate. You have to download "Canon MP Navigator EX 4.0" to make your scanner works. Its old software I`ve used before upgrade to win10. Had the same problem as your. 

 

 P.S. BTW Image garden still doesnt work... ;- )

New Contributor
Posts: 1
Registered: ‎10-10-2016

Re: My Image Garden does not enable scanner

Hello contributors,

I cannot activate Scanner and MP Navigator is not working either. All I installed and keep installing more and more applications is only about printer functions that I don't need at all. Would you help me access my scanner?

 

PIXMA MP 240,

 

installed drivers but no result:

Canon Image Garden

Canon Easy-PhotoPrint EX

Canon Solution Menu

 

Thank you

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