MF631Cn - Adding Department ID on MF Scan Utility and Canon Print Business App

[King96]

Good morning everyone. May I know how to add Department ID to MF Scan Utility and Canon Print Business App? Apparently only print is supported on both laptop and Print Business App but not for scan. 

On Canon Business App, it show error as "Could not complete the job. Select [Remote Scanner] on the printer if it is not set. But I already enable Remote Scanner from the printer

on MF Scan Utility, it show error code "162,0,0"

Is there any setting that I should done, or should I enable "Enable scan on unknown ID" from printer setting? 

My Printer is MF631Cn

Thank you

#MF631Cn

[Danny]

Thanks for joining the conversation, King96! We appreciate the info, though we need to let you know that the i-SENSYS MF631Cn is not supported by our team here at Canon USA since that printer isn't available in this country.  If you live outside the United States, please click HERE and select your country to find support in your part of the world.  Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!