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PIXMA MX492 My Image Garden Scan Button Not Active

Nellie_M
Apprentice

Hello.  I previously used My Image Garden on a Windows laptop and just bought a new MacBook Air.  I downloaded the My Image Garden app and all appears to work well except the Scan button is grayed out.  I have downloaded the scanner drivers, however that has not seemed to help.  I am trying to do this wirelessly, therefore Im not plugged into the printer.  I currently have Sonoma 14.5 OS.  Please let me know if there is anything else I can do to get the scanner feature to work.  Thank you.

1 REPLY 1

Nellie_M
Apprentice

Wanted to add that my printer is an MX492.

Holiday
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