Pixma PRO-100 K Tray options no longer working

[NiGHTSaturn]

Hello everyone,

This may be obsolete for most, but I purchased a PRO-100 especially to print on special media.
I have a project to do on multiple discs, and my printer gives me 2 alternating error codes.

A 2 Flash that specifies that it's awating media to be there,
I then install the K tray and press the resume button
Then a 6 Flash error code appears saying that the CD Tray is being used and has to be closed!

Has Canon purposefully deleted the option to print on Discs and Plastic cards?
I am obviously kidding, I do not want to speculate, but it's quite disappointing that I can't print my project.

I tried with Easy-PhotoPrint Editor and Swift Publisher.
I forced the selection of the media and tray even if by default, the K tray is selected EVERYWHERE. I'm on a Mac, running Sonoma 14.3.1. All the drivers and the firmware have been updated.

BIG EDIT.

I managed to print with the K Tray with My Image Garden, BUT it printed the entire area of the printer’s real estate! There’s now color smearing. This is atrocious, I don’t even know how my pictures will look after that. Such disappointment!!
I need help! Thank you!

[Patrick]

Hi NiGHTSaturn,

Please click on the Apple in the upper left corner and then System Settings.
In System Settings, scroll to the bottom of the left side and click on Printers & Scanners.
Click one time on your PRO-100 on the right side.  A new window will open.

In that new window, what is listed to the right of "Kind" ?

Also, what do you mean when you state "it printed the entire area of the printer’s real estate" ?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to log into your My Canon account to reach Canon's Technical Support Team:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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