Imageprograf Pro-1000 manual sheet feeder no longer works for canvas

[Denchamber]

In the past I've had intermittent problems with some canvas sheets not feeding but I would try a different sheet and eventually get it to work.  Now, though, nothing works.  I'm able to use the manual feeder for 13 x 19 inch heavy art paper without a hitch.   But it won't work with the same canvas I used to use (which is 17x 22) nor with heavy art paper of the same size (and it used to feed it fine, too).   It starts the feed and then stops with a 7400 error message.  I've tried the cleaning routine outlined in the instruction manual, and that made no difference.   Has anyone else had a similar problem? 

[Patrick]

Hi Denchamber,

Please try cleaning the paper feed rollers manually, as fibers from paper cna build up on the rollers and caused paper feed issues.

To clean manually, please click the link below and follow the steps at the bottom of that page:

PRO-1000 series > Maintenance and Consumables > Cleaning the Printer > Cleaning the Paper Feed Rolle...

If the issue persists, your PRO-1000 would require service.  If your PRO-1000 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-1000 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PRO-1000 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Denchamber]

Thanks Patrick and sorry for the delay - I've been on the road but home this evening and will try your suggestion tomorrow.   I'm out of warranty and really appreciate the alternatives you are suggesting regarding purchasing a replacement product if this doesn't work.

[Denchamber]

OK Patrick, still no luck.   I had previously done the first step of the cleaning routine, which hadn't helped.  But I hadn't done the second step (cleaning the rollers with a cotton swab).   I've now done that but it seems to me that those rollers only relate to the top feeder, and my problem is with the manual feeder.   Before I contact Canon about a possible replacement purchase, am I missing something.   In other words is there a way to clean the rollers for the manual feeder with a cotton swab?   Thanks, Dennis.

[Patrick]

Hi Denchamber,

There isn't a procedure available for cleaning the manual feed rollers.  It is recommended that you contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Denchamber]

OK thanks Patrick, I'll do that shortly.