09-11-2013 04:01 PM
My company currently uses the P-215 to scan documents and ID cards into our application using a TWAIN scanning interface. Some of our customers also use the CaptureOnTouch software for other purposes.
The issue is that every time a user loads an ID card into the scanner ID slot, the CaptureOnTouch software opens over the top of our scanning interface. This does not occur when loading paper documents into the full page portion of the scanner.
How can I get around this? It appears there is no way to bypass the ID card opening CaptureOnTouch.
09-20-2013 03:56 PM
Based on the description of what is occurring, it is possible that the small black Auto-switch on the back of the scanner is set to "On".
Try looking at the back of your ImageFormula P-215. When looking straight at the back of the scanner you will see a small switch to the left of a port. Follow by moving the switch to "Off"; then proceed to perform the same steps as before using an ID Card to determine if the issue has been resolved or the CaptureOnTouch software opens over the top of your scanning interface again.
If these steps do not resolve or address the issue you are experiencing, please Contact Us and our technical support agents will gladly assist you in narrowing down the cause of the issue.
01-29-2020 04:34 PM
01-31-2020 08:30 PM
A Lite version of CaptureOnTouch (or CoT) is built into the machine. The Auto Start Switch determines whether this program starts or not. Since you mention that the switch is already off and you have uninstalled the full version of CoT from your computer, please try the following:
Disconnect one end of the USB cable that is connecting the scanner to the computer.
Turn your computer off.
Turn your computer back on.
Toggle the Auto Start Switch back and forth ten times and then leave it in the off position.
Connect the scanner to the computer with a USB cable.
Launch the scanning program on your computer.
If CoT is still starting when you load an ID card, please check if it is the Lite Version or the full version and let us know. It will also help if you provide the information regarding your computer’s operating system. If you’d like, you can call Canon at 1-800-828-4040. We are open Monday - Friday 8:00 A.M. - 6:30 P.M. ET.