05-21-2021 03:39 AM
I hard reset my laptop so I had to redownload the software to run my Canon MG2920. All the functionalities on the printer work except for scanning. I can print from my computer and scan and print by pressing the black color option on the printer. However, I cannot scan documents that save to a pdf file. I have tried all the different scanning options and there is no response on the printer.
Am I missing a step?
05-21-2021 10:03 AM
You might check the windows firewall and see if all Canon related software which is installed is allowed through the firewall. "Application based exceptions"
If you are using a 3rd party anti-virus this has been known to cause communication failures as well (if applicable).
05-22-2021 12:51 AM - edited 05-22-2021 01:44 AM
I am having trouble identifying which application I should be allowing past my firewall. I have done some research and found this link: https://support.usa.canon.com/kb/index?page=content&id=ART174139 but I wasn't able to find that application. Thus, I have tried all available applications (SCANUTILITY, MAPI, and SETEVENT) in the IJ Scan Utility folder to no avail.
Is there a way I can narrow down my search?
06-04-2021 04:14 PM
Please click on the Windows Start button in the lower left corner of your computer's screen.
In the menu that appears, click on the Canon Utilities folder.
In that folder, click on the IJ Scan Utility.
Once the IJ Scan Utility is open, please click on the Photo button.
Are you able to scan?
If not, what error code appears at the bottom of the error message that you get?