Problem to connect SX620 HS to smartphone

[Ska_nji]

Hello,

This is the first time I have this problem and I am using this camera for a few years. When I connect to WiFi my camera and my phone ( Android 11 on Oppo A16), the camera still shows the information that I have to open the Camera Connect app, even through I have it open on my phone. I have no clue what to do.

Thank you in advance

[John_Q]

Hello Ska_nji,

I would suggest resetting the wireless settings on the camera to factory defaults and re-establishing the connection with your smartphone to resolve this issue. You can find the reset in your Tools menu, under Wireless settings on the camera.  

[REDsx620]

Similar problem connecting with my Pixel 6a, tried connecting both to home WiFi as well as a direct link between camera network and phone. Both cases right after I select the camera from the popup menu, it tells me there's an error and can't connect. Problem persists even after resetting camera connection. Suggestions?