Canon g7x mark ii Firmware not listed on set up menu

[ayyy]

There is no firmware option in my setup menu, making it impossible to send photos to image.canon. I have already tried switching the mode to a creative modes (P, Av, etc.) and playback mode, but it is still not coming up on my menu. 

[Anonymous]

Here is a page from the firmware update instructions.

 

[silsurf]

I have this issue. I have tried everything I can find out. The "firmware install" never appears on my Canon G7X Mark II.

I have tried the following:

Used three different SD cards. Two SanDisk and One Kingston
Used an external SD card reader, used a card reader that is built into a laptop and a second card reader on a PC (instead of a Mac)

Set the camera to "P" mode and to "M" mode

The firmware install toggle never appears.

[shadowsports]

Greetings,

What mode is the top dial in before pressing the playback button and menu buttons?

Do you have an SD card in the camera with the firmware file on it?

[jpcaruso]

Hi, I have tried placing the dial under several program modes as well as Manual. There was no difference at all. Regarding an SD card, yes I do have one in there. I have tried it with two different firmware files, both the newest one as well as the oldest that I could download from the Canon site. FWIW, I have two pictures in one of the posts above showing two different versions of the playback menu where the the firmware should be. What's interesting is that I can now only get to the one with two tabs rather than the 6 displayed in the other image. Note sure how I originally got to the one with the 6 as I can't get back to it. Thanks for trying to help as I am at a real loss. I have updated the firmware of many cameras ant the like in the past and I have never had such difficulty. I must be missing something and I just can't figure out what.

[jpcaruso · Accepted solution]

Shadowsports and 5Div, thanks for your help in trying to solve my issue. I finally solved my problem, by doing 2 things differently. Not sure which did it, but in the event others run into this problem the firmware option did not turn up for me until I

A. Used a Different Card and B. Used a different reader to install firmware on the card. My inclination is think that it was the using a different card.

[shadowsports]

Cheers and congrats.  👍  Bob will be happy to hear this also.  Hope you are using a full size memory card and not a micro SD with adapter.  

[silsurf]

I have this issue. I have tried everything I can find out. The "firmware install" never appears on my Canon G7X Mark II.

I have tried the following:

Used three different SD cards. Two SanDisk and One Kingston
Used an external SD card reader, used a card reader that is built into a laptop and a second card reader on a PC (instead of a Mac)

Set the camera to "P" mode and to "M" mode

The firmware install toggle never appears.

[silsurf]

OMG, it just worked! I was looking at the wrong menu? I thought is was in the tools menu, but it is in the playback (blue) menu. I hope that anyone reading through this will get a heads up.

[shadowsports]

Congrats.  Glad you figured it out.