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New Contributor
Posts: 3
Registered: ‎03-17-2020

Canon IX6810 distorted Pigment Black prints

[ Edited ]

Hi, I'm facing this issue with my Canon IX6810, the pigment black is printing distorted, when it comes to lines it's distorted, blurry, and when it comes to images the same effect. I have printed a nozzle test and it shows bent and distorted lines.

 

pgbk.jpg

 

Already performed print head cleaning of diff types and methods to no luck. After searching the web found this forum, including one specific thread where users report the same issue with different Canon printer models, but what intrigues me is some of them changed the printhead and the problem persisted, one user reports going back to the old printhead and the problem went away but not for too long.

 

Any help will be appreciated.

 

I really love this printer, can't relly on seller services as it already expired, the machine was bought sometime ago, it was a gift and it was used from time to time with great results until 3 weeks ago. I was actually about to buya new print head but the results and reports I'm finding that such thing doesn't solve the issue got me thinking and so I stopped.

Moderator
Posts: 1,792
Registered: ‎10-25-2012

Re: Canon IX6810 distorged Pigment Black prints

Hello!


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. Unfortunately, the PIXMA IX6810 isn't sold or supported by our team here at Canon USA. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

New Contributor
Posts: 3
Registered: ‎03-17-2020

Re: Canon IX6810 distorged Pigment Black prints


@Stephen wrote:

Hello! [...] Unfortunately, the PIXMA IX6810 isn't sold or supported by our team here at Canon USA. 


If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.


Thanks Stephen for the quick reply and the explanation. I will explore the options on the given link. I received this printer as a gift and unfortunately I noticed it's a rare model, very few mentions on the web and it seems only exist in latin america.

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