05-15-2022 10:51 AM
I've had a lot of small problems with my MX 492 that I've fixed myself. Now it is doing some new things:shutting off by itself, not copying and not scanning. Downloaded new drivers several times. Now it copies. Still won't scan. I need to scan now but my "productivity tool" is not working. There is no phone, email or functioning chat. Support to fix Canon-generated problem for a fee. Should I get a new Canon? What do you think?
05-15-2022 01:22 PM
When you fixed problems, were they software issues or mechanical problems with printer?
What operating system?
Have there been any recent updates to the operating system?
Is the "productivity tool" a Canon software program?
06/06/2024: New firmware updates are available.
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