MX 492

[Js492]

I've had a lot of small problems with my MX 492 that I've fixed myself.  Now it is doing some new things:shutting off by itself, not copying and not scanning.  Downloaded new drivers several times.  Now it copies.  Still won't scan.  I need to scan now but my "productivity tool"  is not working.  There is no phone, email or functioning chat.  Support to fix Canon-generated problem for a fee.  Should I get a new Canon?  What do you think?

[jrhoffman75]

When you fixed problems, were they software issues or mechanical problems with printer?

What operating system?

Have there been any recent updates to the operating system?

Is the "productivity tool" a Canon software program?