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New Contributor
Posts: 1
Registered: ‎06-02-2019

support code 5200

I have a MAXIFY MB2320 Printer that is giving me a Support Code of 5200, what do I have to do, so I can use my printer

Product Expert
Posts: 880
Registered: ‎11-19-2018

Re: support code 5200

Hi mike112346,


The 5200 code is a general hardware error. I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 


If the error does not clear after the reset, the printer will need service. If you printer is still in warranty(1 year from purchase date) and you have a copy of the paper or online receipt, contact support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.


If the printer is out of warranty, you qualify for the Canon Upgrade Program.


This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.


If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.


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