05-10-2023 04:40 PM
mf445dw scan to computer not working and shows the name of the computer 2 to 3 times.
Can scan from the Canon Scan utility
Windows 11 with all the latest updates.
network connection is wireless with static ip address.
05-10-2023 05:04 PM
the error message on the printer display is "An error occurred"
05-10-2023 05:42 PM
Greetings,
If you have multiple entries for the same device, that would likely create problems.
Please go ahead and delete them. Then power off and power the printer back on.
Late in 2021, Canon started providing an updated Scan to Email, Device and Network location Utility. Its a standalone configuration utility that does the configuration for you and saves the settings directly/correctly to the printer.
This is it here for W11.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-11-2023 08:20 AM
how do I delete the multiple entries for the same device
05-11-2023 10:13 AM - edited 05-11-2023 10:37 AM
Send to destinations are saved in the Address Book. I would use the remote UI for this, but am not sure of your comfort level.
You should be able to use the tool I mentioned above also.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-11-2023 02:19 PM
the address book is empty
In the address book there is nothing that i see to scan to computer.
06-02-2023 01:32 PM
Hello NSOK-Austin,
The address book will save network locations, but it is for shared folder on a computer or network drives. The computer names that appear on the MF455dw display will come from computers that have the scanner driver and the MFscan utility installed. The software will forward the network name of the computer that it is installed on. If the same computer shows up more than once and the address book is empty, it would look like an install or network environment issue. In this situation, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be able to check your settings and the install to see what might be going on.
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