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New Contributor
Posts: 2
Registered: ‎08-27-2018
Accepted Solution

ipF760 Large Format Printer- Horizontal Lines when using iPF Direct Print and Share

Super weird! I have horizontal white lines appear on all jobs that are generated from imagePROGRAF Direct Print & Share (rendering the jobs to the Free Layout tool, where you can arrange and scale them prior to printing). This used to work very well! 


I purchased and installed a new printhead.

I uninstalled the printer and all the associated software and then reinstalled the printer and associated software. 

 

The white lines only appear from using imagePROGRAF Direct Print & Share. They don't appear if printing from Microsoft Word or Acrobat Reader directly to the printer.

 

I am a a loss!

 

Thanks so much for your help,

 

~Matt

 

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Product Expert
Posts: 130
Registered: ‎03-01-2017

Re: ipF760 Large Format Printer- Horizontal Lines when using iPF Direct Print and Share

Hello Matt,

 

I understand you are experiencing poor print quality when using the imagePROGRAF Direct Print & Share with your imagePROGRAF iPF760.

 

Since the issue only occurs when using the imagePROGRAF Direct Print & Share, I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance.  We understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Highlighted
New Contributor
Posts: 2
Registered: ‎08-27-2018

Re: ipF760 Large Format Printer- Horizontal Lines when using iPF Direct Print and Share

I upgraded the firmware from 1.05 to 1.14 and things are looking pretty good! I don't know why, but we are doing much better. Thanks for the follow-up.

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