08-27-2018 04:20 PM
Super weird! I have horizontal white lines appear on all jobs that are generated from imagePROGRAF Direct Print & Share (rendering the jobs to the Free Layout tool, where you can arrange and scale them prior to printing). This used to work very well!
I purchased and installed a new printhead.
I uninstalled the printer and all the associated software and then reinstalled the printer and associated software.
The white lines only appear from using imagePROGRAF Direct Print & Share. They don't appear if printing from Microsoft Word or Acrobat Reader directly to the printer.
I am a a loss!
Thanks so much for your help,
Solved! Go to Solution.
08-29-2018 09:32 AM
I understand you are experiencing poor print quality when using the imagePROGRAF Direct Print & Share with your imagePROGRAF iPF760.
Since the issue only occurs when using the imagePROGRAF Direct Print & Share, I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance. We understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case.
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08-29-2018 09:39 AM
I upgraded the firmware from 1.05 to 1.14 and things are looking pretty good! I don't know why, but we are doing much better. Thanks for the follow-up.