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imageCLASS MF634Cdw Faint Printing on iOS Devices

popojay
Apprentice

Since about when iOS15 was installed on my devices I have a peculiar problem. Airprint finds my printer, allows me to setup the print parameters, and send it to the printer. But when it prints everything comes out lightly printed. Black is printed in light gray, blue in light blue, etc. I have no problem printing from my WIN10 desktop. This problem is occurring with my iPhone 11, iPad 12, my wife's iPhone X, and her iPad 12. All this was working properly just a few months ago.

3 REPLIES 3

Hector
Product Expert
Product Expert

Hello, 

We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. What app are you printing from on the phone?
  2. Are you printing a document or is it an image?
  3. Would you be able to attach a sample image of the issue and post it along with your response?

Hopefully the attached scans will give you an idea of my problem. Thanks!IMG_0001.jpgIMG_0002.jpgIMG_0003.jpgIMG_0004.jpgIMG_0005.jpgIMG_0006.jpga of my problem.

popojay
Apprentice

Hector, haven’t heard back from you. Are you having any luck with this problem?

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