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imageCLASS MF453dw Error when scanning to email

johnk26
Apprentice

I have tried multiple times to do what the google and you tube experts have told me to fix my problem but had no luck on doing something that fixes it. My only issue with my IMAGE CLASS MF453DW is that when I scan my documents trough the feeder or the scanner and try to send it via email it gives me an error, I have not been able to send a single scanned document through it. Has anyone had this problem and if so, how did you solved it. Thanks beforehand

 

4 REPLIES 4

StevenMOD
Moderator
Moderator

Hello johnk26!

So that the Community can help you better, we need to know what connection method you're using, the nature of the error message, and what computer operating system you're using (Windows, MacOS). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

johnk26
Apprentice

My apologies, I am using a MacOS, and the printer is connected via wifi I also attached a picture of the error that I am getting.Screen Shot 2024-02-05 at 12.23.24 PM.png

Hi johnk26!

What exact version of MacOS are you using (example: MacOS 11 Big Sur, MacOS 13 Ventura, etc)?

shadowsports
Legend
Legend

Good Morning,

@johnk26

If you want to send email from your printer, it needs to be configured with an email service.

What email service do you intend to use?  Examples are: M365, Gmail. Yahoo or other. 

See this which might provide additional help.  

Configuring Basic E-Mail Settings - Canon - MF455dw / MF453dw - User's Guide (Product Manual) 

~Rick
Bay Area - CA


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