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imageCLASS MF452dw line on center of page while using auto feeder

UPCAP906
Apprentice

I have a user that is offsite so I cannot check the machine myself.  She is reporting that when copying documents using the auto feeder she has a straight line down the middle of the document every time.  She said she can't see any debris but I was wondering if there may be a place she isn't checking.  Are there directions on where/what rollers to check.  

Thank you,

 

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