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MF656Cdw A scanner driver supporting this software is not installed. Install it and try again.

jsblume
Apprentice

I installed my Canon Color imageClass printer driver and scanner utility. When I tried to run the scanner utility, I got this message:

A scanner driver supporting this software is not installed. Install it and try again.

I uninstalled and reinstalled both. I've restarted my computer. I've uninstalled both and installed an older printer driver and then the scanner utility again - no luck.

The only solutions I've found in the community is what I've already done.

What is the solution?

I have the latest version of Windows 11 Pro.

Thank you.

1 ACCEPTED SOLUTION

GSzabados
Apprentice

Try to install the complete driver package, it is called something like:

(Windows, 64-bit) MF657Cdw / MF655Cdw / MF651Cw Drivers (Generic Plus UFR II / Generic Plus PCL6 / Generic Plus PS3 / Generic Fax Driver / ScanGear)

 

I was struggling with the same problem, because the suggested driver is only the printer driver, but not the scanner driver.

View solution in original post

2 REPLIES 2

GSzabados
Apprentice

Try to install the complete driver package, it is called something like:

(Windows, 64-bit) MF657Cdw / MF655Cdw / MF651Cw Drivers (Generic Plus UFR II / Generic Plus PCL6 / Generic Plus PS3 / Generic Fax Driver / ScanGear)

 

I was struggling with the same problem, because the suggested driver is only the printer driver, but not the scanner driver.

jsblume
Apprentice

Thank you! That did it. I modified your search string for my printer model and found the installer.

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