MAXIFY MB2720 Printing half paragraphs

[kvanderstel]

I don't know how to best describe this, but the printer is dropping parts of paragraphs that I'm printing, MS Word file.  I've aligned the heads, deep cleaned, restarted the printer, replace the black ink cartridge... I'm printing black only.

I don't know what else to do.  I purchased this new in 2019 from Best Buy.  The red boxes show where the text is dropping out.

[Danny]

Thanks for joining the conversation, kvanderstel!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[kvanderstel]

Opps, sorry, it's an MB2720

[Hector]

Hello,

The prints look like there is something wrong with the black ink tank or it is low/empty. You can try replacing the ink tank or performing a few deep cleanings. If that does not resolve the issue, it looks like the printer needs service.

To check your service options, you can contact support over the phone at 1-800-652-2666. or log into your MyCanon account.