ImageCLASS MF642Cdw and Macbook "Unable to print" Printer is busy.

[sgmis3]

Hi,

I have been having printing reliability issues with my computer where I am unable to print anything. I am able to add the printer driver with the latest version available on canon website; however, once I attempt to print, the status changes to 'printer is busy' and does not print. I have tried several troubleshooting methods with no avail.

Computer: Macbook Air 13-inch with M3 chip

OS: macOS 14 Sonoma

I am able to enter my printer's ip address into my web browser and access the printer's remote UI.

[Hector]

Hello, 

The issue looks like a network connection problem, or the incorrect driver is being used. You can try moving the printer or power cycling the router that is connecting the devices and then deleting the printer from printers and scanners. Once the printer has been added back to the list, you can try printing again to see if it responds.

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Are you able to make a copy from the glass?

2. Are you able to connect the Macbook to the printer with a USB cable and print?