how to fix scanner on canon MF4800 with error code 155

[kikimacho12]

please, help me!

currently, i can't use scan function on canon mf4800. it's an error message with code 155. i reinstall driver but it doesn't working and i use canon toolbox to scan.

thanks, everyone!

[Patrice · Accepted solution]

Hi kikimacho.

I will be glad to assist you. However, I will need to ask a few questions, so that I can best assist you. Please answer the questions below:

1.  Which version of Windows is installed on your computer?

2.  Is the printer connected to the computer with a USB cable, or wirelessly over the network?

I look forward to your response.

[kikimacho12 · Accepted solution]

Hi Patrice

i'm happy when you support .  I will answer your questions as follows:

1.   Currently, i using windows 10 64bit and i try to installed printer on windows 7 professional 32bit. I get the same error.

2.   Printer connected network cable. i checked the network everything normal